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Official contacts · Online stores

Shein customer service

The official ways to reach Shein are by phone at 833-853-8668, by live chat, by e-mail at uscsteam@shein.com and through its help centre, as published on https://us.shein.com/SHEIN-Customer-Care-FAQ-a-1012.html (checked October 28, 2026). A number or account that does not appear on Shein's own pages is unverified, whatever a search result or a message claims.

Checked on on Shein's own pagesOfficial site shein.com

Read on shein.com · October 28, 2026

Official contact channels

Official social accounts linked from us.shein.com

Linked from us.shein.com/Contact-Us.html, checked on October 28, 2026. An account with a similar name that is not in this list is not one Shein links to.

We only list what Shein publishes on its own site, never a number or address taken from another website. Contact details change: open the source link to see the page as it is today.

Number and account checker

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Step by step

How to reach Shein

  1. Open the official contact page

    Go to the contact page on Shein's US site. It lists common order questions, the live chat and links to Shein's social accounts. Start here rather than from a search result or an ad.

    us.shein.com/Contact-Us.html

    Source:us.shein.com

  2. Use live chat for most problems

    Shein's help page says you can reach it through live chat, e-mail or phone. It gives live chat hours of Monday through Sunday, 4:00 AM to 8:00 PM PST.

    us.shein.com/Contact-Us.html

    Source:us.shein.com

  3. Call the listed phone line on weekdays

    Shein's customer care page gives one phone number, which is in the channel list above. Phone support runs Monday through Friday, 9:00 AM to 6:00 PM PST. Use only that number.

    833-853-8668

    Source:us.shein.com

  4. Send an e-mail if you prefer writing

    Shein's customer care page names a support e-mail address and says it replies within 24 hours. The contact page shows a different address. Both are in the channel list above, and both are on official Shein pages.

    uscssteam@shein.com uscsteam@shein.com

    Source:us.shein.com

  5. Check your refund before you contact support

    Shein's refund page says to log in to your account and open My Assets to see whether a refund went to your Wallet. If you still need help, it tells you to contact Shein customer service.

    Source:us.shein.com

Official refund rule

How to get a refund from Shein

Shein's refund page says a refund goes to your SHEIN Wallet or your original payment method, depending on the method you chose. You get a notification e-mail once it has been processed, and timing depends on the method and your bank. To start a return, sign in to your Shein account and open the order you want to return. The original shipping fee is not refundable.

Sources:us.shein.comus.shein.com

Impostors using the name

Fake Shein support: how the scam works

  1. Refund and parcel messages

    The security firm ESET warns about messages that mention refunds, order confirmations or parcels on hold. It advises logging in to your account or the app to confirm instead of acting on the message.

    Source:eset.com

  2. Fake support chats

    ESET describes fake support chats where someone claims to be from Shein and wants to discuss a recent order or return. Real contact options are the ones on Shein's own pages.

    Source:eset.com

  3. Urgency and panic in the message

    ESET says these messages are often written to create urgency and panic, so victims act before thinking.

    Source:eset.com

  4. Phone numbers from unofficial posts

    A Facebook group post that appeared in search results gives a different phone number for Shein customer service. It does not match the number on Shein's official help page, so do not use it. Check any number against the official page first.

    Sources:facebook.comus.shein.com

Questions about Shein customer service

What is the Shein customer service phone number?

Shein's official US help page gives the phone number shown in the channel list above. Phone support runs Monday through Friday, 9:00 AM to 6:00 PM PST. Numbers from other sites or posts may not be Shein's, so compare them with the official page.

Source:us.shein.com

How do I contact Shein?

Shein's help page lists three ways: live chat, e-mail and phone. Live chat is the widest in hours, running every day from 4:00 AM to 8:00 PM PST. The official contact page also links to Shein's social media accounts.

Sources:us.shein.comus.shein.com

Does Shein have live chat?

Yes. Shein lists live chat on its official Contact Us page (us.shein.com/Contact-Us.html); open it from there rather than from a link in a message.

Sources:us.shein.comus.shein.com

How do I get a refund from Shein?

Start a return from your Shein account by opening the order that contains the item. Shein says the refund goes to your Wallet or original payment method, based on your choice. You will get a notification e-mail once it is processed. If it does not arrive, contact Shein customer service.

Sources:us.shein.comus.shein.com

Can I withdraw my Shein Wallet balance?

No. Shein's refund page says Wallet balances cannot be withdrawn and can only be used towards a future purchase. If you want the money back on your card, choose the original payment method as the refund method.

Sources:m.shein.comus.shein.com

What if my card has expired and my Shein refund cannot be paid?

Shein says refunds go only to the original card, for security reasons. If that card has expired, contact your bank or card company, because they can still receive the money for you. If that does not work, contact Shein customer service.

Source:us.shein.com

Could a message about a Shein refund be fake?

It can be. ESET warns that scammers use messages about refunds, orders or held parcels, as well as fake support chats. Do not act on the message. Log in to your Shein account or the app and check the order there.

Source:eset.com

Methodology

How we checked

On October 28, 2026, our crawler read Shein's own help and contact pages on shein.com (5 pages with a contact channel), respecting their robots.txt. Phone numbers, e-mail addresses, chat entry points and accounts were extracted by code from those pages only, and a number next to another organisation's name or inside a scam warning was left out. The text around them restates what Shein's pages and the linked articles say. Pages are checked again every month.

Official pages read

Is Shein legit?

Our dated trust report on shein.com: who runs it, the score, and every check with its source.

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