Buyer Promise
StockX says its Buyer Promise covers orders that arrive materially different from the description, such as damaged items, the wrong item or the wrong size. Requests must be made within 14 days of delivery.
Source:stockx.com
AI trust report · Resale marketplaces
Is StockX legit?
Yes, StockX is a real, operating marketplace run by StockX LLC, a Michigan company named in SEC filings, but what you buy comes from individual sellers whose reliability varies. Our AI check of 28 October 2026 gave stockx.com 80/100 (high trust), mainly as Wikidata lists it as a service founded in 2016; the score is an indication only.
Checked on by AnyFact's AI Business CheckOfficial site stockx.com
On StockX you buy from independent sellers. The score is StockX's as a platform: whether a purchase is safe depends mostly on the seller, and on buying through StockX's own checkout and protection. Before you buy from a seller.
Link checker
Is this the real StockX?
Paste the link you were sent, or the whole text or e-mail. We compare every address in it with StockX's official domain, stockx.com, right here in your browser: nothing is sent.
Identity card
Who is behind StockX?
- Who runs it
StockX is run by StockX LLC, a Michigan limited liability company referenced in SEC filings, and Wikidata names Dan Gilbert and Josh Luber as its founders.
Sources:sec.govwikidata.org
- Known organisation
Known website or service: StockX (Wikidata), founded 2016, country United States
Source:wikidata.org
- Company register
5 web results mention StockX with registration terms (not verified)
Source:en.wikipedia.org
- Country
United States
Source:wikidata.org
- Founder
Dan Gilbert from Wikidata
Source:wikidata.org
- Founder
Josh Luber from Wikidata
Source:wikidata.org
Business Check · October 28, 2026
What we checked
Trust score 80/100 (high). Positive signals: Known website or service: StockX (Wikidata), founded 2016, country United States; 2 people identified from Wikidata: Dan Gilbert (Founder), Josh Luber (Founder). Our AI could not confirm everything automatically: our team can review this case manually and come back to you within 48 hours. This score is an indication built from public signals, not a legal or financial assessment.
Company registers1 positive signal1 information1 could not be checked
Could not be checked
Registry check not available for US in this version; no company identifier is shown on the pages read
- +12
Positive signal
Known website or service: StockX (Wikidata), founded 2016, country United States
People behind the site1 positive signal
- +8
Positive signal
2 people identified from Wikidata: Dan Gilbert (Founder), Josh Luber (Founder)
Website and legal pages1 could not be checked
Could not be checked
Our AI could not read the website automatically (HTTP 403)
Domain2 positive signal
- +5
Positive signal
Domain stockx.com registered 24.3 years ago (2002-07-23)
- +6
Positive signal
Widely used site: stockx.com is ranked 7,477 in the Tranco list of the most visited sites, list of 2026-10-27
Security1 positive signal
Positive signal
Not listed by Google Safe Browsing
Regulation1 positive signal
Positive signal
Regulator warning lists searched (FCA, AMF, CySEC, ASIC, CONSOB, CNMV, BaFin and others): none of the results names this site
Reputation1 information
Information
Complaints exist online about StockX, as for most large services (bbb.org, reddit.com); read them before buying
AI review1 positive signal
- +3
Positive signal
AI review of the site content: 3 positive, 3 negative findings
What our AI noticed on stockx.com and around it
Positive: Large volume of customer reviews with 4-star average on Trustpilot
Do you agree with StockX's 4-star rating? Check out what 292401 people have written so far
trustpilot.comPositive: Company entity StockX LLC referenced in SEC filings as Michigan LLC
StockX LLC, a Michigan limited liability company
sec.govPositive: Public customer service contact channel via help center
get connected with our Customer Service team
stockx.comPoint of attention: Users report restrictive refund policy for buyers
StockX has a no refund policy for buyers where the only valid return reason is if the item received was somehow different or damaged.
reddit.comPoint of attention: Some forum users report negative transaction experiences
Forums are littered with horror stories of sales and purchases gone wrong.
reddit.comPoint of attention: Complaints filed with BBB
Each finding quotes the page or text it is based on. Findings without evidence are dropped.
All 22 sources consulted
- stockx.com/
- en.wikipedia.org/wiki/StockX
- wikidata.org/wiki/Q55775893
- tranco-list.eu/list/GQ3LK/1000000
- reddit.com/r/stockx/comments/1i18xq1/stockx_scammed_me/
- trustpilot.com/review/stockx.com
- reddit.com/r/stockx/comments/17xcgob/honest_stockx_review/
- facebook.com/groups/187307307467125/posts/727825450081972/
- facebook.com/groups/1322920463077094/posts/1471533924882413/
- reddit.com/r/BBallShoes/comments/1ldssdd/should_i_trust_stockx/
- youtube.com/watch?v=PZW5S5kyP5E
- stockx.com/help/articles/how-do-i-contact-customer-service
- bbb.org/us/mi/detroit/profile/ecommerce/stockx-0372-90031788/complaints
- sec.gov/Archives/edgar/data/1805284/000180528422000285/a102rocketcompaniesincex10.htm
- sec.gov/ix?doc=/Archives/edgar/data/1791863/000179186323000006/bepc-20221231.htm
- sec.gov/Archives/edgar/data/1706765/000167025420001018/document_7.pdf
- sec.gov/Archives/edgar/data/2008960/000167025424000277/document_10.pdf
- sec.gov/Archives/edgar/data/1825480/000119312520320132/d66583ds1.htm
- facebook.com/stockxdotcom/posts/when-two-legends-are-in-the-city-its-only-right-that-they-stop-by-the-stockx-sne/1449966877174420/
- h1bgrader.com/green-card/sponsors/stockx-llc-g2r6edg92l/perm-lc-search/2024/perm-details/G-100-23188-173284
- instagram.com/p/DU4296QksAm/?img_index=4&hl=de
- sec.gov/Archives/edgar/data/1805284/000104746920004008/a2241988zs-1.htm
Buyer protection
Is StockX safe to buy from?
14-day returns for eligible US purchases
US customers can return eligible Verified Marketplace purchases within 14 days of delivery, but the refund comes as StockX Credit, not to the card.
Source:stockx.com
Verification before shipping
On the Verified Marketplace, StockX says its verification experts inspect orders before they ship.
Source:stockx.com
Support through the Help Center
StockX offers a Help Center and app chat to reach Customer Service. It says email replies take up to 24 hours.
Source:stockx.com
Seller and supplier checks
Before you buy from a seller on StockX
Look for Verified by StockX or a Verified Seller
StockX says purchases are either verified by StockX or shipped by a StockX Verified Seller. Check which applies to your order before paying.
Source:stockx.com
Buy verification on Listings orders
On the Listings Marketplace, coverage depends on whether verification was purchased. Adding it gives the fuller Buyer Promise return route.
Source:stockx.com
Keep all talk with the seller in StockX messages
For orders without verification, StockX says to raise problems by Direct Message. Customer Service can review message history if a seller rejects your return.
Source:stockx.com
Know your claim window
StockX says to submit a Buyer Promise Support Request form within 14 days of receiving the item. It aims to reply in about 24 hours.
Source:stockx.com
Keep the proof StockX asks for
Claims need specific photos, including the verification tag and the QR code. Keep the tag on until you are sure about the item. Our AI could not confirm seller ratings or badges automatically, as stockx.com blocked our read.
Source:stockx.com
Scams that use the name
Warning signs to know about StockX
Discount offers claiming to be StockX
A Facebook group post questions the legitimacy of offers such as $25 or $50 off for the first customers. Our AI could not confirm automatically whether any such offer comes from StockX, so check it in your account on stockx.com.
Source:facebook.com
Sending money straight to a seller
A Facebook group poster says they sent money to a seller and never received the product. Our AI could not confirm that this happened through StockX checkout. Treat any seller who asks you to pay outside StockX as a red flag.
Source:facebook.com
Unexpected password-reset messages
The Identity Theft Resource Center wrote about a StockX data breach and a forced password reset for affected customers. Open stockx.com yourself rather than following a reset message you did not expect.
Source:idtheftcenter.org
Removing the StockX tag
A Facebook post says StockX declined to act after the tag was removed. StockX's own terms require the item to be unworn, with the tag attached if there was one.
Sources:facebook.comstockx.com
Orders without verification
On Listings and Live Marketplace orders bought without verification, the seller decides the first response to a problem. You must go through the seller before escalating to StockX.
Source:stockx.com
Public complaints, paraphrased
What customers complain about
Buyers on Reddit describe StockX's refund policy as restrictive, and BBB lists complaints filed against StockX. Trustpilot reviewers also mention extra fees and unexpected shipping costs, and a Reddit thread says forums contain many bad experiences.
Questions about StockX
Is StockX legit?
StockX is a real company: SEC filings reference StockX LLC as a Michigan LLC, and stockx.com is a widely visited site. What you receive still depends on the individual order and seller.
Sources:sec.govtranco-list.eu
Is StockX safe?
The report found no Google Safe Browsing listing and no regulator warning naming the site. However, the Identity Theft Resource Center covered a StockX data breach that led to forced password resets.
Sources:idtheftcenter.orgstockx.com
Is StockX a scam?
Our check did not find regulator warnings about StockX. Complaints exist online, as for most large services, including on BBB and Reddit, so read them for the type of order you plan to place.
Sources:reddit.combbb.org
Who owns StockX?
SEC filings reference StockX LLC as a Michigan limited liability company, and Wikidata lists Dan Gilbert and Josh Luber as founders. Our AI could not confirm a parent company automatically.
Sources:sec.govwikidata.org
How to spot a fake StockX website or message?
Our AI could not read stockx.com automatically, so compare any message against your own account. A Facebook group post questions discount offers claiming to be from StockX, so check them on stockx.com and use Help Center contact routes.
Sources:facebook.comstockx.com
How do StockX refunds work?
US customers can return eligible Verified Marketplace items within 14 days of delivery for StockX Credit. Separately, approved Buyer Promise returns get a prepaid label and a refund to the original payment method.
Sources:stockx.comstockx.com
How do I check a seller on StockX?
See whether your order is Verified by StockX or from a StockX Verified Seller. On Listings, buying verification and using Direct Message keep your claim route clear, and the Buyer Promise window is 14 days.
Sources:stockx.comstockx.com
Methodology
How this report was made
On October 28, 2026, AnyFact's AI Business Check looked at stockx.com the way it looks at any site: company registers (France, the UK, US public companies, LEI holders), Wikidata, the age of the domain, Google Safe Browsing, regulator warning lists, web reputation, and an AI review of the site whose findings must quote their evidence. The copy on this page only restates what those sources say, with a link to each. How the Business Check works.
Reports are refreshed every month.
Limits of this report
- The score is an indication built from public signals, not a legal or financial assessment.
- Registry checks are available for France, the UK, US public companies and entities with an LEI; elsewhere identifiers found on the site are shown unverified.
- A young or small business can be legitimate; an established-looking site can still be fraudulent.
- For investment platforms, always check the regulator of your own country before sending money.
More about StockX
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Is G2A legit?
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