FanProtect Guarantee on every order
StubHub says every purchase is automatically covered by its FanProtect Guarantee, with no opt-in and nothing extra to pay.
Source:newsroom.stubhub.com
AI trust report · Event tickets
Is StubHub legit?
Yes, StubHub is a real, operating business, run through StubHub, Inc., a subsidiary of StubHub Holdings, Inc., but what you buy comes from individual sellers whose reliability varies. In our AI check of 28 October 2026, stubhub.com scored 80/100 (high trust), mainly for its Wikidata listing and 26-year-old domain; the score is an indication.
Checked on by AnyFact's AI Business CheckOfficial site stubhub.com
On StubHub you buy from independent sellers. The score is StubHub's as a platform: whether a purchase is safe depends mostly on the seller, and on buying through StubHub's own checkout and protection. Before you buy from a seller.
Link checker
Is this the real StubHub?
Paste the link you were sent, or the whole text or e-mail. We compare every address in it with StubHub's official domain, stubhub.com, right here in your browser: nothing is sent.
Identity card
Who is behind StubHub?
- Who runs it
According to its SEC filing, stubhub.com is run through StubHub, Inc., a wholly owned subsidiary of StubHub Holdings, Inc., and the same filing says viagogo acquired StubHub in 2020.
Source:sec.gov
- Known organisation
Known website or service: StubHub (Wikidata), founded 2000, based in United States, part of eBay
Source:wikidata.org
- Company register
A company named StubHub Holdings, Inc. (1337634, US) is registered in SEC EDGAR (US); our AI could not confirm automatically that it runs this site
Source:sec.gov
- Company register
4 web results mention StubHub with registration terms (not verified)
Source:sec.gov
- Country
United States
Source:wikidata.org
- Founder
Eric Baker from Wikidata
Source:wikidata.org
Business Check · October 28, 2026
What we checked
StubHub has a high trust score of 80, supported by its presence on Wikidata as a known service founded in 2000 and based in the United States, a domain registered about 26 years ago, and a Tranco ranking of 5,653 among the most visited sites. A company named StubHub Holdings, Inc. is registered in SEC EDGAR, but our AI could not confirm automatically that it runs this site, and the site is not listed by Google Safe Browsing or named in the regulator warning lists searched. Our AI could not read the website automatically (HTTP 403), so that check was not performed, and complaints exist online about StubHub, as for most large services, which are worth reading before buying. Our team can review this case manually if you would like a closer look. This score is an indication built from public signals, not a legal or financial assessment.
Company registers1 positive signal1 point of attention1 information
- +10
Point of attention
A company named StubHub Holdings, Inc. (1337634, US) is registered in SEC EDGAR (US); our AI could not confirm automatically that it runs this site
- +12
Positive signal
Known website or service: StubHub (Wikidata), founded 2000, based in United States, part of eBay
People behind the site1 positive signal
- +8
Website and legal pages1 could not be checked
Could not be checked
Our AI could not read the website automatically (HTTP 403)
Domain2 positive signal
- +5
Positive signal
Domain stubhub.com registered 26.4 years ago (2000-06-23)
- +6
Positive signal
Widely used site: stubhub.com is ranked 5,653 in the Tranco list of the most visited sites, list of 2026-10-27
Security1 positive signal
Positive signal
Not listed by Google Safe Browsing
Regulation1 positive signal
Positive signal
Regulator warning lists searched (FCA, AMF, CySEC, ASIC, CONSOB, CNMV, BaFin and others): none of the results names this site
Reputation1 information
Information
Complaints exist online about StubHub, as for most large services (reddit.com, scrippsnews.com); read them before buying
AI review1 positive signal
- +5
Positive signal
AI review of the site content: 4 positive, 3 negative findings
What our AI noticed on stubhub.com and around it
Positive: SEC filing names www.stubhub.com as the company's website with phone
Our telephone number is (888) 977-5364 and our website address is www.stubhub.com.
sec.govPositive: Operated by StubHub, Inc., subsidiary of publicly filing StubHub Holdings
StubHub is currently operated through our wholly owned subsidiary StubHub, Inc.
sec.govPoint of attention: Ownership changed: viagogo acquired StubHub in 2020, Wikidata parent eBay outdated
February 2020: viagogo closed the acquisition of StubHub
sec.govPositive: Large volume of reviews averaging about 4 stars on Trustpilot
Check out what 28810 people have written so far
trustpilot.comPoint of attention: Class-action lawsuit alleges deceptive ticket sales practices
A class-action lawsuit filed in New York federal court accuses StubHub and its CEO of misleading customers
wbaltv.comPoint of attention: Customers report unfulfilled ticket guarantees
They “guarantee” your ticket purchase to get you to buy, but then do NOT fulfill their
apps.apple.comPositive: Public customer service contact page available
Each finding quotes the page or text it is based on. Findings without evidence are dropped.
All 22 sources consulted
- stubhub.com/
- sec.gov/edgar/browse/?CIK=1337634
- sec.gov/Archives/edgar/data/1337634/000119312525197614/d225849ds1a.htm
- wikidata.org/wiki/Q7627285
- tranco-list.eu/list/GQ3LK/1000000
- reddit.com/r/stubhub/comments/1fz83ps/be_careful_of_stubhub_scams_and_that_customer/
- trustpilot.com/review/www.stubhub.com
- reddit.com/r/stubhub/comments/158idkm/has_anyone_had_a_positive_experience_with_this/
- facebook.com/groups/eaglespositivefangroup/posts/1624118744860981/
- apps.apple.com/us/app/stubhub-event-tickets/id366562751?see-all=reviews
- reviews.io/company-reviews/store/stubhub
- support.stubhub.com/articles/61000309339-contact-customer-service
- facebook.com/groups/25778983091718790/posts/28077188895231520/
- wbaltv.com/article/stubhub-lawsuit-deceptive-ticket-sales/73248803
- scrippsnews.com/us-news/sports-fan-warns-of-stubhub-fraud-after-losing-1-100-to-scammer
- sec.gov/Archives/edgar/data/1337634/000162828026014651/a992lettertostockholders.htm
- sec.gov/Archives/edgar/data/1337634/000119312525207371/d83793dex31.htm
- sec.gov/Archives/edgar/data/1337634/000119312525060140/d225849dex211.htm
- sec.gov/Archives/edgar/data/1337634/000095012324003530/filename1.htm
- en.wikipedia.org/wiki/StubHub
- w9ein.com/FEIN/company_overview.php/EIN/770546018/CompanyName/STUBHUB+INC
- uscis.gov/sites/default/files/document/data/L1-Approved-Petitions-FY2015-12.27.17.pdf
Buyer protection
Is StubHub safe to buy from?
Canceled events
If an event is canceled and not rescheduled, StubHub says you get a 120% credit or the option of a cash refund.
Source:support.stubhub.com
Sales are final
StubHub's support page says you cannot change, cancel or return an order once the sale is complete, so check the details before paying.
Source:support.stubhub.com
Support contact options
StubHub's support site has a page for contacting customer service by chat, email or phone.
Source:support.stubhub.com
Seller and supplier checks
Before you buy from a seller on StubHub
Buy only through StubHub checkout
StubHub says its FanProtect Guarantee covers valid tickets or your money back. Deals arranged outside the site do not come with that cover.
Sources:stubhub.comnewsroom.stubhub.com
Remember the seller is a third party
StubHub states it is not the ticket seller, so each listing's reliability depends on the individual seller.
Source:support.stubhub.com
Know the Seller Policies
StubHub says sellers must list only valid tickets and give accurate information. Our AI could not confirm seller badges, ratings or a claim window from the sources.
Source:support.stubhub.com
Compare the price with face value
Sellers set their own prices, which can be above face value, so check the price before you pay.
Source:support.stubhub.com
Know how to reach support
If a ticket has a problem, contact StubHub through its customer service page by chat, email or phone.
Source:support.stubhub.com
Scams that use the name
Warning signs to know about StubHub
Texts claiming to be StubHub
A Reddit user asked whether a text from an unfamiliar number, saying it was from StubHub, was real. StubHub's own SMS terms name 788242 as its marketing number. Our AI could not confirm which other numbers are genuine.
Sources:reddit.comsupport.stubhub.com
Counterfeit sites and emails
A finance news article quotes an expert saying scammers build counterfeit websites or send emails falsely saying your tickets are ready. A consumer-security blog advises checking for misspelled or unusual URLs.
Sources:finance.yahoo.comsurfshark.com
Seller-side: duplicate or fake listings
Fraudulent sellers may list the same tickets to several buyers, and some users report fake tickets. StubHub says its Seller Policies require sellers to list only valid tickets.
Account takeover
News reports describe scammers targeting StubHub accounts. One buyer-seller reported losing about $1,100 after being locked out of his account.
Paying a seller outside StubHub
StubHub's newsroom warns that tickets offered through social media or texts, or paid for through a peer-to-peer app, may carry no guarantee. Money is hard to recover there.
Source:newsroom.stubhub.com
Public complaints, paraphrased
What customers complain about
The BBB page lists 12,241 complaints about StubHub, Inc. in three years, and a social media post says BBB complaints rose 47% from 2024 to 2025. A news report describes a class-action lawsuit alleging deceptive ticket sales, and app reviewers say ticket guarantees were not fulfilled. Facebook group posts cite fake tickets, hidden fees and unhelpful support.
Questions about StubHub
Is StubHub legit?
StubHub is a real, long-running business: its domain dates from 2000 and its SEC filing names stubhub.com as its website. Each ticket still comes from an individual seller, so check the listing.
Is StubHub safe?
Our AI check found stubhub.com not listed by Google Safe Browsing. Complaints and account-takeover reports exist, so protect your account and keep payments on the site.
Source:digitalmusicnews.com
Is StubHub a scam?
A TikTok explainer says StubHub is a marketplace with buyer protections, not an inherent scam, and that complaints usually stem from fees and delivery. Some users on Reddit and Facebook describe bad experiences in individual disputes.
Sources:tiktok.comfacebook.com
Is StubHub safe to buy from?
Orders are backed by the FanProtect Guarantee according to StubHub. Sellers are third parties, so safety depends on the seller and on paying only through checkout.
Who owns StubHub?
According to its SEC filing, StubHub is operated through StubHub, Inc., a wholly owned subsidiary of StubHub Holdings. The same filing says viagogo closed its acquisition of StubHub in February 2020, which makes the Wikidata eBay parent outdated.
Source:sec.gov
How to spot a fake StubHub website or message?
Look for misspelled or unusual URLs, and be wary of emails claiming your tickets are ready. StubHub's SMS terms list 788242 as its marketing number; our AI could not confirm other numbers.
How do StubHub refunds work?
StubHub says sales are final and orders cannot be cancelled or returned. If an event is canceled and not rescheduled, it offers a 120% credit or a cash refund.
Sources:support.stubhub.comstubhub.com
How do I check a seller on StubHub?
StubHub says sellers must follow its Seller Policies and that you are buying from a third party. Our AI could not confirm seller ratings or badges, so compare the price with face value and keep payment inside StubHub.
Source:support.stubhub.com
Methodology
How this report was made
On October 28, 2026, AnyFact's AI Business Check looked at stubhub.com the way it looks at any site: company registers (France, the UK, US public companies, LEI holders), Wikidata, the age of the domain, Google Safe Browsing, regulator warning lists, web reputation, and an AI review of the site whose findings must quote their evidence. The copy on this page only restates what those sources say, with a link to each. How the Business Check works.
Reports are refreshed every month.
Limits of this report
- The score is an indication built from public signals, not a legal or financial assessment.
- Registry checks are available for France, the UK, US public companies and entities with an LEI; elsewhere identifiers found on the site are shown unverified.
- A young or small business can be legitimate; an established-looking site can still be fraudulent.
- For investment platforms, always check the regulator of your own country before sending money.
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