Official contacts · Event tickets
StubHub customer service
The official ways to reach StubHub are by live chat, through its online contact form and through its help centre, as published on https://support.stubhub.com/articles/61000309339-contact-customer-service (checked October 28, 2026). StubHub does not publish a customer service phone number on the official contact pages we read; support is by live chat and through its online contact form.
Checked on on StubHub's own pagesOfficial site stubhub.com
Read on stubhub.com · October 28, 2026
Official contact channels
No phone number published. StubHub does not list a customer service phone number on the official contact pages we read. A number found in a search result, an ad or a message that claims to be StubHub support is unverified.
Live chat
Open the chat on support.stubhub.comAs the page puts it: “by chat, email, or phone number.”
Read onsupport.stubhub.com/articles/61000309339-contact-customer-servicechecked on
Contact form
Contact SupportRead onsupport.stubhub.com/articles/61000309339-contact-customer-servicechecked on
E-mail for reporting suspicious messages
safety@stubhub.comRead onsupport.stubhub.com/articles/61000276517-where-do-i-send-suspicious-emailschecked on
We only list what StubHub publishes on its own site, never a number or address taken from another website. Contact details change: open the source link to see the page as it is today.
Number and account checker
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Step by step
How to reach StubHub
Open the official help centre
Start at the StubHub help centre on support.stubhub.com. It lists articles on tickets, transfers, selling and postponed or canceled events, so check there first for your issue.
Source:support.stubhub.com
Open the Contact customer service article
The official contact article says StubHub agents can help by chat, email, or phone. The channels we extracted from the page are a chat option and a Contact Support form. No phone number is listed there.
Source:support.stubhub.com
Choose chat or the contact form
Use the chat or the Contact Support form from that article. Do not look for a phone number elsewhere: StubHub lists no phone line on the official pages we read.
Source:support.stubhub.com
Report a suspicious message to StubHub
If you get an email that looks suspicious, forward it to the safety address listed for this purpose, safety@stubhub.com. This is the address StubHub's support article gives for suspicious emails.
Source:support.stubhub.com
Official refund rule
How to get a refund from StubHub
StubHub says all sales are final, and you cannot change, cancel or return an order once the sale is complete. If you no longer want your tickets, it suggests reselling them on the site. Its FanProtect Guarantee page describes cases where it may give a refund, replacement tickets or a credit: tickets that do not arrive, tickets the venue does not honor, and canceled events. Postponed or rescheduled events generally do not get refunds, except when replacement tickets are needed.
Sources:support.stubhub.comstubhub.com
Impostors using the name
Fake StubHub support: how the scam works
Fake StubHub phone numbers
A Reddit thread titled about a StubHub customer service number that does not smell right lists several phone numbers and a WhatsApp number that its poster calls scams. StubHub's official pages we read list no phone line, so treat any number presented as StubHub support with caution.
Source:reddit.com
Callers posing as StubHub reps
A Facebook group post warns that scammers pose as StubHub representatives and spoof phone numbers to steal tickets and information. Commenters there advise reporting it to the FBI.
Source:facebook.com
Replica sites and false payment problems
A Yahoo Finance article describes scammers who copy a ticket website and then falsely claim there is a payment problem. It was written about Ticketmaster, but the article covers both Ticketmaster and StubHub scams.
Source:finance.yahoo.com
Suspicious emails
StubHub's own support article asks customers to forward suspicious emails to its safety address rather than reply to them.
Source:support.stubhub.com
Questions about StubHub customer service
What is the StubHub customer service phone number?
StubHub's official pages that we read do not list a customer service phone number. The contact article mentions chat, email or phone in general terms, but gives no number. Use the chat or Contact Support form instead, and be wary of any number that claims to be StubHub support.
Source:support.stubhub.com
How do I contact StubHub?
Go to the StubHub help centre and open the Contact customer service article. It offers a chat option and a Contact Support form. For suspicious emails, StubHub has a separate address for forwarding them.
Does StubHub have live chat?
Yes. The official Contact customer service article lists chat among the ways to reach its agents. Open that article on the StubHub help centre to find the chat option.
Source:support.stubhub.com
How do I get a refund from StubHub?
StubHub says sales are final, so a change of mind does not qualify for a refund. Its FanProtect Guarantee page covers cases such as tickets that do not arrive, tickets the venue does not honor, and canceled events. In those cases it may offer a refund, replacement tickets or a credit at its discretion.
Sources:support.stubhub.comstubhub.com
Can I cancel my StubHub purchase if I bought the wrong tickets?
No. StubHub says you cannot change, cancel or return an order after the sale, including when you bought for the wrong event or too many tickets. It suggests reselling the tickets on StubHub, and says it charges no fees for that.
Source:support.stubhub.com
Is a StubHub support number I found online real?
We cannot confirm any phone number, because StubHub lists none on its official pages we read. A Reddit post calls several numbers found online scams, and a Facebook group warns of callers posing as StubHub reps. Use the chat or contact form from the help centre instead.
Sources:reddit.comfacebook.com
Methodology
How we checked
On October 28, 2026, our crawler read StubHub's own help and contact pages on stubhub.com (5 pages with a contact channel), respecting their robots.txt. Phone numbers, e-mail addresses, chat entry points and accounts were extracted by code from those pages only, and a number next to another organisation's name or inside a scam warning was left out. The text around them restates what StubHub's pages and the linked articles say. Pages are checked again every month.
Is StubHub legit?
Our dated trust report on stubhub.com: who runs it, the score, and every check with its source.
Read the trust report All legit checksAre you StubHub?
If a channel on this page is wrong or out of date, send us the official page that shows the right one and we will check it again.
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