Public help center
Super.com runs a help center covering Super+ membership, hotel and travel bookings and payments, including questions on cancelling refundable and non-refundable bookings.
Source:super.com
AI trust report · Online stores
Is Super.com legit?
Yes, Super.com appears to be a real, operating business; Wikidata lists it as an organisation founded in 2016 in the United States, with Henry Shi named as founder. In our AI check of 28 October 2026, super.com scored 80/100 (high trust), mainly due to its Wikidata listing, an old domain and a high Tranco ranking, and the score is only an indication.
Checked on by AnyFact's AI Business CheckOfficial site super.com
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Identity card
Who is behind Super.com?
- Who runs it
Super.com is listed on Wikidata as an organisation founded in 2016 in the United States with Henry Shi as founder, and Wikipedia describes it as a San Francisco technology company co-founded by Hussein Fazal and Henry Shi.
Sources:wikidata.orgen.wikipedia.org
- Known organisation
Known organisation: Super.com (Wikidata), founded 2016, country United States
Source:wikidata.org
- Company register
A company named SuperCom Ltd (1291855, US) is registered in SEC EDGAR (US); our AI could not confirm automatically that it runs this site
Source:sec.gov
- Company register
5 web results mention Super.com with registration terms (not verified)
Source:en.wikipedia.org
- Country
United States
Source:wikidata.org
- Founder
Henry Shi from Wikidata
Source:wikidata.org
Business Check · October 28, 2026
What we checked
Super.com reaches a high trust score of 80, supported by its listing as a known organisation on Wikidata (founded 2016, United States, with Henry Shi named as founder), a domain registered about 29.5 years ago, and a ranking of 40,038 in the Tranco list of widely visited sites. The site is not listed by Google Safe Browsing, and none of the regulator warning list results searched names it. A company named SuperCom Ltd is registered in SEC EDGAR, but our AI could not confirm automatically that it runs this site, and one web result on bbb.org reports complaints about Super.com. Our AI could not read the website automatically (HTTP 403), so that check was not performed, and our team can review the case manually. This score is an indication built from public signals, not a legal or financial assessment.
Company registers1 positive signal1 point of attention1 information
- +10
Point of attention
A company named SuperCom Ltd (1291855, US) is registered in SEC EDGAR (US); our AI could not confirm automatically that it runs this site
- +12
Positive signal
Known organisation: Super.com (Wikidata), founded 2016, country United States
People behind the site1 positive signal
- +8
Website and legal pages1 could not be checked
Could not be checked
Our AI could not read the website automatically (HTTP 403)
Domain2 positive signal
- +5
Positive signal
Domain super.com registered 29.5 years ago (1997-05-20)
- +6
Positive signal
Widely used site: super.com is ranked 40,038 in the Tranco list of the most visited sites, list of 2026-10-27
Security1 positive signal
Positive signal
Not listed by Google Safe Browsing
Regulation1 positive signal
Positive signal
Regulator warning lists searched (FCA, AMF, CySEC, ASIC, CONSOB, CNMV, BaFin and others): none of the results names this site
Reputation1 information
AI review1 positive signal
- +3
Positive signal
AI review of the site content: 4 positive, 3 negative findings
What our AI noticed on super.com and around it
Positive: Wikipedia describes company as San Francisco technology firm with named co-founders
technology company headquartered in San Francisco and co-founded by Hussein Fazal and Henry Shi
en.wikipedia.orgPositive: Large Trustpilot review volume with 4-star rating
Do you agree with Super.com's 4-star rating? Check out what 67562 people have written so far
trustpilot.comPositive: SEC filing names Super.com as a travel and rewards company with board member
Super.com, a travel and rewards company
sec.govPositive: Public help center for bookings, payments and membership
Point of attention: User reports of refund refusals for hotel bookings
They sell you rooms at hotels they aren't partnered with, and then refuse to refund
facebook.comPoint of attention: Forum users describe questionable booking practices
It's what we call shady business.
reddit.comPoint of attention: Complaints filed with BBB
Each finding quotes the page or text it is based on. Findings without evidence are dropped.
All 23 sources consulted
- super.com/
- sec.gov/edgar/browse/?CIK=1291855
- en.wikipedia.org/wiki/Super.com
- wikidata.org/wiki/Q115910171
- tranco-list.eu/list/GQ3LK/1000000
- bbb.org/us/ca/san-francisco/profile/mobile-apps/supercom-1116-881071/complaints
- reddit.com/r/digitalnomad/comments/1pj3nyx/experiences_booking_with_super_com/
- super.com/guides/reviews/
- trustpilot.com/review/super.com
- facebook.com/groups/bostontraveltips/posts/1523804656024241/
- tripadvisor.com/ShowTopic-g1-i12290-k14525083-o20-Anyone_used_Super_com_to_book_a_hotel-Bargain_Travel.html
- reddit.com/r/TravelHacks/comments/1i8yf3z/is_supercom_a_scam/
- super.com/help
- facebook.com/frontalot/posts/just-a-friendly-travel-advisory-never-use-supercom-to-book-hotels-they-sell-you/1326016862430587/
- publishednotices.asic.gov.au/browsesearch-notices/notice-details/SUPERCOM-PTY-LTD-131077391/f94bc550-3f07-43a9-9630-4f580008dc1b
- sec.gov/Archives/edgar/data/916863/000091686302000005/rtext.htm
- sec.gov/Archives/edgar/data/916863/000091686305000081/textwpsr.htm
- sec.gov/Archives/edgar/data/1628945/000162894523000082/a2023cuehealth-proxystatem.htm
- download.asic.gov.au/media/5333693/19-301mr-sealed-concise-statement.pdf
- henrythe9th.substack.com/p/how-to-start-a-lean-ai-native-startup
- instagram.com/p/CqjHpUzo34_/
- linkedin.com/in/rebecca-harrington-b6186b36
- google.com/travel/hotels/entity/ChcIrtK7083A5cRmGgsvZy8xdGQyZnd0ZxAB/prices?ei=3ewDaseREqbo8LAP0pTN4AY&sa=X&utm_campaign=sharing&utm_medium=link&utm_source=htls&ts=CAEaBAoCGgAqBAoAGgA&ved=2ahUKEwiOg5TL-LaUAxWajxcHHWSADxMQrfoIegQIBBBV&ap=ugEGcHJpY2Vz
Buyer protection
Is Super.com safe to buy from?
Refund timing stated by Super.com
In its hotel cancellation guide, Super.com says that once it starts a refund, processing generally takes around 3 to 5 business days.
Source:super.com
Refunds follow each property's cancellation policy
Super.com's legal terms say refunds are due in line with the cancellation policy of the particular property, as shown during booking. Check that policy before paying.
Source:super.com
Deposit account is not a bank product
Super.com's help center says it is not a bank, and that money in its Deposit Account is FDIC-insured by Republic Bank & Trust Company.
Source:super.com
Scams that use the name
Warning signs to know about Super.com
Hotel refund refusals
A Facebook travel advisory says Super.com sells rooms at hotels it is not partnered with and then refuses refunds. This is a user claim, not confirmed by our AI. Keep your booking confirmation and check the cancellation terms.
Source:facebook.com
Non-refundable bookings
A Tripadvisor poster says Super.com refused a refund because all charges were non-refundable. Each booking has its own cancellation policy, so read it before paying.
Source:tripadvisor.com
Refund process disputes
A Reddit user says the refund process is misleading and that Super.com first denies handling refunds even when it is responsible. This is one user's account.
Source:reddit.com
Super+ membership enrollment
The BBB complaints page says complaints on file concern Super+ subscription enrollment. Check whether a free trial turns into a monthly charge.
Source:bbb.org
Claims of money taken without a booking
A Tripadvisor poster claims Super.com took their money and never booked anything. This is an individual dispute that our AI could not verify, so confirm your reservation with the hotel.
Source:tripadvisor.com
Public complaints, paraphrased
What customers complain about
Complaints on the BBB page concern Super+ subscription enrollment and refund limits. Reddit, Tripadvisor and Facebook users mostly report refused hotel refunds and non-refundable bookings. Super.com's own pages cite positive Trustpilot reviews and a BBB rating of A.
Sources:bbb.orgreddit.comsuper.com
Questions about Super.com
Is Super.com legit?
Super.com is listed on Wikidata as an organisation founded in 2016 in the United States. Our AI check gave it 80/100 (high trust), though users still dispute some hotel refunds.
Source:wikidata.org
Is Super.com safe?
The domain has been registered since 1997 and ranks 40,038 in the Tranco list. Our AI could not read the site automatically, so that check was not performed.
Sources:rdap.orgtranco-list.eu
Is Super.com a scam?
Some users on forums call it one, mainly over refused hotel refunds; these are individual accounts. Super.com is BBB Accredited, according to its BBB profile.
Sources:reddit.combbb.org
Is Super.com safe to buy from?
Read the cancellation policy shown at booking, because many hotel rates are non-refundable. Users report refund disputes when problems arise at the hotel.
Sources:19pine.aireddit.com
Who owns Super.com?
Wikidata names Henry Shi as founder, and Wikipedia says Hussein Fazal and Henry Shi co-founded it. Our AI could not confirm that SuperCom Ltd in SEC EDGAR runs this site.
Sources:wikidata.orgsec.gov
How do Super.com refunds work?
Super.com says refunds follow the property's cancellation policy and generally take 3 to 5 business days once started. A third-party guide says written hotel confirmation of no cancellation fee helps.
Methodology
How this report was made
On October 28, 2026, AnyFact's AI Business Check looked at super.com the way it looks at any site: company registers (France, the UK, US public companies, LEI holders), Wikidata, the age of the domain, Google Safe Browsing, regulator warning lists, web reputation, and an AI review of the site whose findings must quote their evidence. The copy on this page only restates what those sources say, with a link to each. How the Business Check works.
Reports are refreshed every month.
Limits of this report
- The score is an indication built from public signals, not a legal or financial assessment.
- Registry checks are available for France, the UK, US public companies and entities with an LEI; elsewhere identifiers found on the site are shown unverified.
- A young or small business can be legitimate; an established-looking site can still be fraudulent.
- For investment platforms, always check the regulator of your own country before sending money.
More about Super.com
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