Purchase Protection Program
Temu's support pages say orders are covered by its Purchase Protection Program, with refunds for items that do not arrive, arrive damaged or are not as described.
AI trust report · Online stores
Is Temu legit?
Yes, Temu is a real, operating marketplace whose terms name Whaleco Technology Limited, an Irish company, and what you buy comes from individual sellers whose reliability varies. Based on our AI check of 28 October 2026, temu.com scores 75/100 (high trust), mainly as Wikidata lists it as a known organisation within PDD Holdings; the score is an indication.
Checked on by AnyFact's AI Business CheckOfficial site temu.com
On Temu you buy from independent sellers. The score is Temu's as a platform: whether a purchase is safe depends mostly on the seller, and on buying through Temu's own checkout and protection. Before you buy from a seller.
Link checker
Is this the real Temu?
Paste the link you were sent, or the whole text or e-mail. We compare every address in it with Temu's official domain, temu.com, right here in your browser: nothing is sent.
Identity card
Who is behind Temu?
- Who runs it
temu.com is run under terms that name the Irish company Whaleco Technology Limited, and Wikidata lists Temu as part of PDD Holdings.
Sources:temu.comwikidata.org
- Known organisation
Known organisation: Temu (Wikidata), founded 2022, part of PDD Holdings
Source:wikidata.org
- Company register
A company named Temu Beheer B.V. (724500YY0HNESD3AJ483, NL) is registered in the LEI register (GLEIF); our AI could not confirm automatically that it runs this site
Source:search.gleif.org
Business Check · October 28, 2026
What we checked
temu.com receives a high trust score of 75, supported by its recognition as a known organisation founded in 2022 and part of PDD Holdings, a domain registered 23.5 years ago, a high Tranco ranking, HTTPS and no listing by Google Safe Browsing. A company named Temu Beheer B.V. is registered in the LEI register, but our AI could not confirm automatically that it runs this site, nor could it confirm who is behind the site or a legal notice page. Complaints about Temu exist online, as for most large services, so it is worth reading them before buying. Because the people behind the site could not be confirmed automatically, our team can review the case manually. This score is an indication built from public signals, not a legal or financial assessment.
Company registers1 positive signal1 point of attention
- +10
Point of attention
A company named Temu Beheer B.V. (724500YY0HNESD3AJ483, NL) is registered in the LEI register (GLEIF); our AI could not confirm automatically that it runs this site
- +12
People behind the site1 point of attention
- −12
Point of attention
Our AI could not confirm automatically who runs this site: no director or team member is named in the registries or pages read
Website and legal pages2 information
Information
Our AI could not confirm a legal notice or company details page automatically; it is a legal requirement mainly in Europe (EU, EEA, UK, Switzerland), so it is not scored here
Domain2 positive signal
- +5
Positive signal
Domain temu.com registered 23.5 years ago (2003-04-29)
- +6
Positive signal
Widely used site: temu.com is ranked 431 in the Tranco list of the most visited sites, list of 2026-10-27
Security2 positive signal
Positive signal
Not listed by Google Safe Browsing
Positive signal
The site uses HTTPS
Reputation1 information
Information
Complaints exist online about Temu, as for most large services (bbb.org, bitdefender.com, youtube.com); read them before buying
AI review1 positive signal
- +4
Positive signal
AI review of the site content: 5 positive, 3 negative findings
What our AI noticed on temu.com and around it
Positive: Terms name the contracting entity as an Irish company, Whaleco Technology Limited
Les présentes Conditions sont établies entre vous et Whaleco Technology Limited, une société irlandaise.
temu.comPositive: Privacy policy identifies the data controller and covers EU/EEA rights
Whaleco Technology Limited, une société irlandaise
temu.comPositive: Footer links to legal notice, contact, returns policy and transparency centre
Informations de l'entreprise – Mentions légales
temu.comPoint of attention: Footer copyright names a different entity (Whaleco Inc) than the terms
© 2022 – 2026 Whaleco Inc.
temu.comPositive: Site warns users about messages requesting extra delivery fees
Méfiez-vous des messages demandant des frais de livraison supplémentaires.
temu.comPositive: Clear return and price-adjustment conditions are stated
Retour gratuit Jusqu'à 90 jours* Ajustement des prix Dans les 30 jours
temu.comPoint of attention: Some consumer reviews report products differing from descriptions
They will send you products that are NOTHING like what they described
reddit.comPoint of attention: Reviewers report mixed product quality
Reviewers mention mixed feelings about product quality
trustpilot.com
Each finding quotes the page or text it is based on. Findings without evidence are dropped.
All 25 sources consulted
- temu.com/
- temu.com/fr/terms-of-use.html
- temu.com/fr/privacy-and-cookie-policy.html?title=Privacy%20%26%20Cookie%20Policy&_bg_fs=0
- temu.com/fr/bgp-privacy-policy-and-setting.html
- temu.com/fr
- temu.com/fr/channel/best-sellers.html
- temu.com/fr/channel/local-warehouse.html
- temu.com/fr/channel/full-star.html
- temu.com/fr/whychoosetemu.html
- temu.com/fr/channel/amazing-finds.html
- temu.com/fr/nouveau-ensemble-de-rasoir-pour-hommes-%C3%A0-six-couches-avec-lames-12-18-30-lame-de-rasoir-le-t%C3%AAte-de-coupe-universelle-couteau-d-%C3%A9pilation-manche-en-plastique-antid%C3%A9rapant--pour-les--et--rasoir--%C3%A0-double--sec-et-humide---pour--pour-g-606392270344857.html
- temu.com/fr/50-100pcs-rev%C3%AAtement-antiadh%C3%A9sif-pour-friteuse-%C3%A0-air-papier-cartonn%C3%A9-premium-%C3%A0--unique-avec-bords-gaufr%C3%A9s-s%C3%BBr-pour-la-cuisson-facile-%C3%A0-nettoyer-cuisson--multi--pour---micro-ondes-id%C3%A9al-pour-les-cuisines-domestiques-commerciales-accessoires-pour-friteuse-%C3%A0-air-g-601102888776988.html
- search.gleif.org/#/record/724500YY0HNESD3AJ483
- wikidata.org/wiki/Q114258161
- tranco-list.eu/list/GQ3LK/1000000
- youtube.com/watch?v=Ikklu2ZAAGo
- trustpilot.com/review/temu.com
- reddit.com/r/ecommerce/comments/1fjtc9x/i_tried_temu_as_a_consumer_i_couldnt_do_it_here/
- elisabethmcknight.com/is-temu-legit-review/
- bbb.org/us/ma/boston/profile/online-shopping/temucom-0021-553943/customer-reviews
- facebook.com/groups/542211157302756/posts/1497386148451914/
- reddit.com/r/TemuThings/comments/1pu5knv/temu_is_a_scam/
- temu.com/ph/support/c3/report-something-suspicious-on-temu-f-208-s-1841.html
- bitdefender.com/en-us/blog/hotforsecurity/7-common-temu-scams-and-how-to-avoid-them
- bbb.org/us/ma/boston/profile/online-shopping/temucom-0021-553943/complaints
Buyer protection
Is Temu safe to buy from?
90-day returns, with exceptions
Temu states that almost all items can be returned within 90 days of purchase, and its site mentions price adjustment. A consumer news site notes that some electronics have shorter windows and some categories are excluded.
Refund timing
Temu's refund policy says that, depending on your bank, a refund can take 5 to 14 business days, and up to 30 days, to reach your original payment account.
Source:temu.com
Support and contact
Temu runs a support centre and a contact page. For questions about an item, the contact page points to Temu support or to the merchandise partner.
Seller and supplier checks
Before you buy from a seller on Temu
Pay only through Temu
Temu's support page warns against merchants who ask for payment through other channels. Refuse any request to pay by QR code, e-wallet or wire transfer.
Source:temu.com
Know the return window before ordering
Almost all items have a 90-day return and refund window from the purchase date, but the exceptions include items that cannot be returned. Check the item's category and the exceptions first.
Sources:temu.comconsumeraffairs.com
Read item complaints about descriptions
Reviewers on Reddit and Trustpilot report products that differ from their descriptions and mixed quality. Our AI could not confirm automatically any Temu seller badge, verification or years-on-platform figure, so compare each item's reviews yourself.
Sources:reddit.comtrustpilot.com
Use Temu to reach the merchant
Temu's contact page says you can reach Temu support or the merchandise partner for questions on a specific item. Raise the issue there and not through an outside message.
Source:temu.com
Scams that use the name
Warning signs to know about Temu
Fake Temu delivery texts
Security guides describe texts claiming a parcel problem, such as a wrong address or missing parcel, with a link to a fake site. Temu's own site warns about messages asking for extra delivery fees. Check your order in the Temu account instead of using the link.
Sources:nordvpn.comtemu.comeset.com
Lookalike Temu websites and emails
Temu's help page says scam emails lead to fake sites resembling temu.com that ask for account details. A news article citing Temu says genuine emails end in domains such as temu.com or temuemail.com. Security writers also cite typosquatted addresses such as temo.com.
Fake Temu apps
A VPN provider's blog says scammers create fake versions of the Temu app to deliver malware or steal personal data. Install the app only from the official links on temu.com.
Source:nordvpn.com
Merchant asking you to pay outside Temu
Temu's support page warns about someone posing as a Temu merchant who asks you to pay through other channels such as a QR code, e-wallet or wire transfer. A real order is paid only through Temu itself.
Source:temu.com
Counterfeit or dishonest third-party sellers
A security vendor says Temu lets third-party sellers on its platform and that some of them sell counterfeit goods. A Reddit user describes a case they call triangulation fraud with local sellers. This is a risk tied to the individual seller, not to Temu's checkout.
Sources:lifelock.norton.comreddit.com
Fake Temu job or recruitment texts
A video and a local news site describe job offers sent by text in Temu's name. Our AI could not confirm automatically that Temu sends such offers, so treat them as unverified.
Sources:youtube.comz100missoula.com
Public complaints, paraphrased
What customers complain about
On the BBB page, complainants have filed thousands of complaints about Temu in recent years. TIME described a reputation for undelivered packages, unexpected charges, wrong orders and unresponsive service. Trustpilot and Reddit reviewers mention mixed product quality and items that differ from their descriptions.
Questions about Temu
Is Temu legit?
Yes, security sites describe Temu as a legitimate, recognised online marketplace, and Wikidata lists it as part of PDD Holdings. Individual sellers on it vary, so each purchase carries its own risk.
Sources:eset.comwikidata.org
Is Temu safe?
A security vendor calls Temu pretty safe to order from, and Temu offers a Purchase Protection Program. Risks come mainly from impostor messages and from individual sellers.
Sources:pandasecurity.comtemu.com
Is Temu a scam?
Security sites such as Avast describe Temu itself as not a scam, and a security vendor notes the BBB has not classified it as one. Scam reports mostly concern impostors using the Temu name and disputes over individual orders.
Sources:avast.compandasecurity.com
Who owns Temu?
Wikidata lists Temu as part of PDD Holdings, and Temu's terms name the Irish company Whaleco Technology Limited as the contracting entity. The site footer names Whaleco Inc, and our AI could not confirm that Temu Beheer B.V., found in the LEI register, runs the site.
How to spot a fake Temu website or message?
Temu says scam emails point to a fake site that looks very similar to temu.com, and its site warns about messages asking for extra delivery fees. Check your order in your Temu account rather than the link.
How do Temu refunds work?
Temu says almost all items can be returned within 90 days of purchase, and its Purchase Protection Program refunds items that do not arrive, arrive damaged or are not as described. Its policy says a refund can take 5 to 14 business days to appear.
Methodology
How this report was made
On October 28, 2026, AnyFact's AI Business Check looked at temu.com the way it looks at any site: company registers (France, the UK, US public companies, LEI holders), Wikidata, the age of the domain, Google Safe Browsing, regulator warning lists, web reputation, and an AI review of the site whose findings must quote their evidence. The copy on this page only restates what those sources say, with a link to each. How the Business Check works.
Reports are refreshed every month.
Limits of this report
- The score is an indication built from public signals, not a legal or financial assessment.
- Registry checks are available for France, the UK, US public companies and entities with an LEI; elsewhere identifiers found on the site are shown unverified.
- A young or small business can be legitimate; an established-looking site can still be fraudulent.
- For investment platforms, always check the regulator of your own country before sending money.
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