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Official contacts · Online stores

Temu customer service

The official ways to reach Temu are by live chat and through its help centre, as published on https://www.temu.com/contact-us.html (checked October 28, 2026). Temu does not publish a customer service phone number on the official contact pages we read; support is by live chat and through its help centre.

Checked on on Temu's own pagesOfficial site temu.com

Read on temu.com · October 28, 2026

Official contact channels

Official social accounts linked from temu.com

Linked from temu.com/contact-us.html, checked on October 28, 2026. An account with a similar name that is not in this list is not one Temu links to.

We only list what Temu publishes on its own site, never a number or address taken from another website. Contact details change: open the source link to see the page as it is today.

Number and account checker

Is this number or account really Temu support?

Paste a phone number, an e-mail address, a social media account or a link. We compare it with the channels Temu publishes on its own site, right here in your browser: nothing is sent.

Got a link or a site that claims to be Temu? Check who is behind it with our Business Check.

Step by step

How to reach Temu

  1. Open the Temu contact page

    Go to the contact page on temu.com. It presents a customer service chat and links to Temu's help pages. The Dublin address shown there is for correspondence only, so do not use it for service or returns.

    www.temu.com/contact-us.html www.temu.com/contact-us.html

    Source:temu.com

  2. Use the chat for order problems

    Pick the chat from the contact page when you have a question about an order or need help from the customer service team.

    www.temu.com/contact-us.html

    Source:temu.com

  3. Start a return or refund from your account

    For a return, sign in and find the order under Your orders. Click Return/Refund, then follow the steps on screen.

    Source:temu.com

  4. Forward suspicious emails to Temu

    If an email claims to be from Temu and asks for a fee, forward it to the reporting address listed above. Attaching it is preferred.

    reportphishing@temu.com

    Source:temu.com

  5. Check Temu's official social accounts

    Temu says it is also on social media. Use only the accounts listed on its contact page: Instagram, Facebook, X, TikTok, YouTube and Pinterest.

    @temu on Instagram @shoptemu on Facebook @shoptemu on X (Twitter) @temu on TikTok @temu on YouTube @shoptemu on Pinterest

    Source:temu.com

Official refund rule

How to get a refund from Temu

Temu says almost all items can be returned and refunded within 90 days of the purchase date, with exceptions such as food and some personal care items. You start a return from Your orders by clicking Return/Refund. After you apply, the package must be sent back within 14 days. You can take the refund as Temu credit or as credit to your original payment method.

Sources:temu.comtemu.com

Impostors using the name

Fake Temu support: how the scam works

  1. Calls offering a refund you did not ask for

    Temu's security page lists calls from unknown numbers that ask you to verify personal information or offer an unrequested refund. A consumer security site also says texts or calls from a supposed Temu service agent are a common scam.

    Sources:temu.comlifelock.norton.com

  2. Requests to pay outside Temu

    Temu warns about people claiming to be from Temu who ask you to pay by other channels such as QR code, e-wallet or wire transfer. Temu's payment page says a genuine merchant deal never happens off its website.

    Sources:temu.comtemu.com

  3. Emails or texts demanding extra fees

    Temu says it does not ask for extra fees by email or text after you order, for example for a free gift or customs clearance. Such a message is a warning sign.

    Source:temu.com

  4. Fake Temu emails that lead to look-alike sites

    Temu's help page says fake emails send you to a site resembling temu.com to collect your account details. It advises going to the official Temu page directly instead of using the links.

    Source:temu.com

Questions about Temu customer service

What is the Temu customer service phone number?

Temu does not list a customer service phone number on the official pages we read, so we give none. Its contact page offers a chat instead. Be careful with any number found in search results or sent to you, because Temu's own page warns about unknown callers.

Sources:temu.comtemu.com

How do I contact Temu?

Open the contact page on temu.com, which shows the customer service chat and links to help pages. Temu also lists official accounts on Instagram, Facebook, X, TikTok, YouTube and Pinterest. The Dublin address on that page is for correspondence only, not for service or returns.

Source:temu.com

Does Temu have live chat?

Yes. Temu's contact page describes its customer service as 24/7 chat support. Reach it from the contact page on temu.com, not from a link in a message you received.

Source:temu.com

How do I get a refund from Temu?

Sign in, find the order under Your orders and click Return/Refund. Temu says almost all items can be returned within 90 days of purchase. If you must send the item back, do so within 14 days of applying. The refund can go to Temu credit or your original payment method.

Sources:temu.comtemu.com

Someone called me offering a Temu refund. Is it real?

Treat it with suspicion. Temu's security page lists calls from unknown numbers that ask you to verify personal details or offer a refund you did not request. A security firm describes fake refund portals that capture banking details. To claim a real refund, use Return/Refund in your own Temu account.

Sources:temu.comf-secure.com

Will Temu ask me to pay a fee by email or text?

Temu says it will not ask you to pay additional fees by email or text after you place an order, such as fees for a free gift or customs clearance. If you get such a message, do not pay. Forward the email to the reporting address listed above.

Source:temu.com

Methodology

How we checked

On October 28, 2026, our crawler read Temu's own help and contact pages on temu.com (6 pages with a contact channel), respecting their robots.txt. Phone numbers, e-mail addresses, chat entry points and accounts were extracted by code from those pages only, and a number next to another organisation's name or inside a scam warning was left out. The text around them restates what Temu's pages and the linked articles say. Pages are checked again every month.

Official pages read

Is Temu legit?

Our dated trust report on temu.com: who runs it, the score, and every check with its source.

Read the trust report All legit checks

Are you Temu?

If a channel on this page is wrong or out of date, send us the official page that shows the right one and we will check it again.

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